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TERMS AND CONDITIONS
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Items bought in quantities of 100+ may be assorted in finishes for quantity
discounts.
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We require a minimum of $250 per order.
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All cast jewelry components are manufactured with high quality lead free pewter at our factory in Rhode Island, USA. In most cases, we inventory items finished in antique pewter and antique gold. Please add 20% to the price for antique gold and silver plated items. Other finishes are available upon request. Prices, minimum quantities, availability and lead times for these other finishes will differ accordingly. Custom made items are not returnable unless the problem is due to faulty craftsmanship.
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Minimum quantities on certain non-stock items may differ.
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Prior authorization is required for return items. There will be no charge for
any mistakes on our part if returned within 14 days of receipt of goods. In all
other cases a 15% restocking charge will apply. No returns will be accepted
after 14 days of receipt of shipment.
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Due to the volatility of currency and base metal prices, we reserve the right to
price changes without prior notice.
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SHIPPING
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Unless otherwise requested, we will ship your package with United Parcel
Service (UPS) the least expensive way using ground service. One, two and
three-day air shipments at higher rates are available for faster delivery.
Rates depend on weight, size of package and location and can only be
determined at the time of shipment. The freight will include an insurance
charge and will be stated on your invoice.
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Generally, items available are shipped within 48 hours. Please allow
3 - 4 weeks for backordered items. You may request that your order be
shipped complete, in which case allow 3 - 4 weeks.
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Shipments outside of North America
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Our preferred carrier is Federal Express. You may request economy
or expedited service for an additional fee. Further information
as above applies.
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ORDERING
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The fastest service is online ordering. However you may order by calling customer service toll free within USA at 888-PENDANT (736-3268) or 914-939-6833. Orders may also be faxed to 914-937-5884 or e-mail to orders@contempbeads.com.
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PAYMENT
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We accept American Express, Discover, Visa and Mastercard as well as COD shipments
paid with certified check.
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Measurements are approximate and there could be slight variations. Sizes in the descriptions has the following layout: Item Number - Description (L x W x D; - Hole Size - ; Dimension) e.g. D205 - Mini Dragonfly Wings (13x4x3mm; -1-; 3D)
For any further queries please do not hesitate to call us, or send an e-mail and we
will get back to you as soon as possible. Thank you.
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